Privacy Policy for Cnex

1. Introduction

Cnex (referred to as "Cnex," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our ecommerce fashion app, Cnex. By using Cnex, you consent to the practices described in this policy.

2. Information We Collect

a. Personal Information Provided by You: When you interact with Cnex, we may collect personal information that you voluntarily provide to us, including but not limited to names, phone numbers, email addresses, usernames, passwords, contact preferences, billing addresses, and debit/credit card numbers.
b. Payment Data: We may collect payment data necessary to process your transactions, such as credit card numbers and security codes. This information is securely stored by our payment processing partners, including Esewa, Khalti, FonePay, Connect IPS, PayPal, and VISA.
c. Social Media Login Data: If you choose to register or log in using your social media accounts, we may have access to certain profile information about you, such as your name, email address, and profile picture.
d. Application Data: If you use our mobile application(s), we may collect device information, operating system details, browser type, and other technical information to ensure the security and operation of our services.
e. Information Automatically Collected: When you visit or use Cnex, we automatically collect certain information, such as IP addresses, device characteristics, browsing history, and usage patterns, to maintain the security and functionality of our app.

3. How We Use Your Information

We process your information for various purposes, including: Account creation and authentication Providing and managing our services Responding to inquiries and offering support Sending administrative information and updates Fulfilling and managing orders Requesting feedback and improving user experience Delivering targeted advertising Evaluating and improving our products and services Complying with legal obligations

4. Information Sharing

We may share your information with third-party service providers, including data analytics services, payment processors, affiliate marketing programs, and data storage providers. Additionally, we may disclose your information in connection with business transfers or to comply with legal requirements.

5. Social Logins

If you choose to register or log in using social media accounts, we may receive profile information from your social media provider. We use this information only for purposes outlined in this Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. We securely delete or anonymize your information when it is no longer needed.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information, including the right to access, update, or delete your data. You also have the right to withdraw consent and lodge complaints with supervisory authorities.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at info@cnex.com.np.

10. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on Cnex or by other means.

11. Review, Update, or Delete Your Data

You can review, update, or delete your personal information by accessing your account settings or contacting us directly. Upon request to terminate your account, we will deactivate or delete your account and information, subject to applicable legal requirements. By using Cnex, you acknowledge and agree to the terms outlined in this Privacy Policy. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your information.